Returns & Refund Policy

Not happy?

We take every care to ensure a perfect product arrives in your hands. If however, your item is faulty then we'll happily replace it or give you a refund. Please note the following Terms & Conditions:

  • Items must be returned within 30 days, in original packaging and in original condition.
  • The customer bears responsibility for the cost of returning the items.
  • Refunds will have post and packing charges of £3.50 deducted for Royal Mail postage and £8 for Parcelforce. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. 
  • If a Parcelforce delivery is not accepted we will charge £16 as we will be charged both ways by the courier.
  • Once we receive and inspect your items, credit will be applied to payment method used in purchase within 5-10 business days.
  • Promotional items or free gifts cannot be refunded.